Return & Refund Policy

Overview

We want you to be happy with your purchase. Because many of our items are custom-produced, artist merchandise, or made-to-order, our return policy is more specific than a traditional retail store.

Our return and refund policy lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition in which it was received

  • The item must include original tags and packaging, if applicable

  • Proof of purchase (order number or receipt) is required

Please note: Items returned without prior approval may not be accepted.

Non-Returnable Items

Due to the nature of our merchandise, the following items are non-returnable and non-refundable:

  • Custom, made-to-order, or print-on-demand items

  • Limited-edition or artist-exclusive merchandise

  • Items purchased on final sale or clearance

  • Gift cards

  • Digital products or downloads

We do not accept returns for buyer’s remorse, incorrect size selection, or style preference. Please review sizing charts carefully before ordering.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will absolutely make it right.

To request a replacement or refund for these issues:

  1. Contact us within 7 days of delivery

  2. Include:

    • Your order number

    • A brief description of the issue

    • Clear photos showing the damage or defect

Once reviewed and approved, we will issue a replacement or refund at no additional cost to you.

Refunds

Once your return (if applicable) is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Shipping costs are non-refundable, unless the return is due to our error

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company — posting times can vary

  3. Contact your bank for additional processing details

If you’ve done all of the above and still haven’t received your refund, please contact us at {email address}.

Sale Items

Items marked as sale, clearance, or final sale are not eligible for refunds or exchanges, unless they arrive damaged or defective.

Exchanges

We only offer exchanges for items that are damaged, defective, or incorrectly fulfilled.

If you need an exchange for the same item, contact us at {email address} with your order details and photos of the issue. Exchange requests are subject to availability.

Gifts

If an item was marked as a gift at checkout and shipped directly to the recipient, approved returns may be issued as store credit.

If the item was not marked as a gift, the refund (if applicable) will be issued to the original purchaser.

Return Shipping

If a return is approved:

  • Customers are responsible for return shipping costs, unless the return is due to our error

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items

Return instructions will be provided after your request is approved.

Need Help?

For questions about returns, refunds, or exchanges, please us the form on your Contact Us page